سياسة الاسترجاع والاستبدال

Lamasat Asil Heritage Company prioritizes customer satisfaction with the product it offers, and returns and exchanges are subject to the following conditions without prejudice to the provisions of the warranty and the legal agreement: 1- The company grants the customer the right to request a return or exchange of products within 14 days from the date of receipt of the product from the store unless the product has been tailored according to the customer's request and the product matches the customer's order and there is no difference in the order, then the store has the right not to accept the return or exchange. 2- The store accepts the return or exchange of products if the products have not been used (and the store refuses to accept the return of any product that has been used to avoid harming other customers), not to damage the products or cause any defects after receiving them from the shipping company, not to damage the packaging and wrapping of the product, or lose any of the product's accessories. The store does not accept the return of some types of products for health reasons such as: mattresses or clothing and similar items. 3- The customer can submit a return or exchange request through the store, and the customer must provide the purchase invoice for the products to be returned or exchanged. 4- The customer must send the product with the shipping company that delivered the product to the customer or deliver the product to the headquarters of Lamasat Asil Heritage and receive a receipt for that. 5- If the return or exchange is due to a defect in the product, the store will examine the product, and if the defect is confirmed to be due to the product, the store bears the costs of shipping, return, and exchange. 6- If the return or exchange is due to a reason attributable to the customer and not a defect in the product, the customer bears all costs of returning, shipping, and exchanging the product. 7- If the store refuses the customer's request for return or exchange and the customer refuses to receive the products back from the store, the store has the right in this case to dispose of these products after 15 days from the date of the customer's refusal. 8- In case the return request is accepted, the store will refund the price of the product to the customer within 15 working days from the date of acceptance of the return request, and the refund will be made in the same way as the payment was made. 9- In case the exchange request is accepted, the price difference between the exchanged product and the new product chosen will be considered. If the price of the new product is less than the price of the exchanged product, the store will refund the difference within 15 working days using the same payment method. If the price of the new product is higher than the exchanged product, the customer must pay the difference to the store through our approved payment methods. For more information, complaints, or feedback: [email protected]